Refund policy

 

Please read our policy below carefully for any discretions on return items (like sale items or undergarments). Initiate your return by clicking the Start button at the end of this message!

 

Exchange/Refund Policy (Warranty Policy)

• We gladly accept returns for refunds/exchanges within 30-days from when your order was delivered to you! 
  • If 30 days have gone by from the order delivery date, unfortunately, we can't offer a refund/exchange.
  • If you believe your item is damaged for any reason please submit a ticket through the Customer Portal here.
  • Please note that your return must be sent back to us within the 30 days, but it does not have to reach us in the 30-day window.
  • We do not cover shipping costs for returns/exchanges at this time.
  • If you return an item, the original shipping cost is not refunded.
• Return Processing:
  • During normal business waves, please allow our team 2-4 business days for your return to be inspected and processed once it is delivered to our facility.
  • During a launch wave, please allow our team 4-7 business days for your return to be inspected and processed once it is delivered to our facility.
• For refunds, the returned item(s) cost will automatically be issued to the original method of payment used when placing the order with us.
  • Please note that refunds can take up to 7 business days to process back into your bank account.
• For exchange requests, we will fulfill it if stock is available and you will receive a confirmation email for the exchange order.
  • Exchange requests can only be made for the same product being returned in either a different color-way or size.
    • If a different item is requested a refund will be issued.
  • If stock is unavailable for your exchange request a refund will be issued.
    • We do not ship returned items back to customers if exchange requests cannot be fulfilled.

• If your return is denied, then it will be sent back to you within 3-5 business days of you being notified via email.

 

 

Return Standards

• Items being returned must be in the same condition as when they were delivered to you - 
  • Items must be unwashed and not put through a dryer.
  • Items with excessive wrinkling are subject to denial.
  • Items covered in animal/human hair will not be accepted.
  • Items with strong odors or smell like smoke, cologne, detergent, or have deodorant markings or other stains will not be accepted.
  • We cannot accept any underwear or socks for hygiene reasons.
    • Whether worn or unworn any undergarments are final sale products and cannot be returned (includes both exchanges and refunds).
  • Some of our items do not come with tags so please do not be alarmed, however, if tags were attached when you received the item please keep them attached.

 

Sale Policy

• Items discounted 50% or more on the website are final sale and not eligible for returning.
  • This includes both returning items for an exchange or returning items for a refund.
• Items discounted under 50% are welcome to be returned for an exchange or refund.
• We do not price match for items that may become discounted at any time.

International Returns

• International returns are welcome, however, we are unable to generate labels through our portal system to send the items back. But we do ask you to generate an RMA through the portal system by clicking the start button below. This will make your return process with us easier once we receive it!
• Once you create an RMA through our portal system for your item/items to be returned please send the return back to the address below with return/exchange instructions and your 6 digit order number.
  • Alphalete Distribution
  • 201 River Ridge Parkway, Jeffersonville Indiana 47130, United States
  • United States

 

• Late or missing refunds
  Packages will be processed on a first-come basis. Please allow up to 5-10 business days for our CS team to process your refund once your return package reaches our facility. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted (5-7 business days after being issued by us). Next, contact your bank.

• If you’ve done all of this and you still have not received your refund yet or have any additional questions or concerns, please submit a ticket through the Customer Portal by clicking here!